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Registration Information
How can I register?
You can register online at www.suburbanrun.com or sign up in-person at Athlete's Circle.
Address: 27 Boon Tat Street Singapore 069623
Operating Hours:
Monday to Thursday - 10:00 to 20:00
Friday - 10:00 to 19:00
Saturday - 10:30 to 15:00
For online registrations, online credit card payment (ONLY VISA or MasterCard) is accepted.
For in-person registrations, CASH, NETS, VISA and MASTERCARD are accepted.
Is GST included in the registration fee?
Yes.
How will I know if my entry has been accepted?
You will receive an electronic confirmation slip upon your successful registration. There is also the Online Entry Confirmation function that you can use to check if you have registered successfully. All you need to do is to key in your User ID and Password and select the corresponding event you have registered for.
You will need to produce your printed confirmation slip together with your NRIC/Passport when you collect your Race Entry Pack at the Race Pack Collection. The venue will be announced at www.suburbanrun.com or in our regular newsletters.
Do I get a refund if I choose not to participate after registration?
The withdrawal and entry transfer policy of the Suburban Run@NE is as follows:
Withdrawal and Entry Transfer Policy
All race withdrawals will only be accepted in writing and are not transferable, neither to another event nor another person.
Withdrawals made before 1700hrs on 28 Feb 2009 will enjoy a 50% refund of the original race fees. The refund will be credited to the credit card used during the original entry. Payments made by cash will be refunded by cheque.
Refunds will be issued following the event or as we can in each administration period.
Withdrawals made after 1700, 28 Feb 2009, which is those postmarked / dated after / later than 1701hrs on 28 Feb 2009, will not be refunded.
Withdrawal notifications must be in writing either by post or email. The date of withdrawal will be that as postmarked on the envelope, or in the email header.
Telephone and verbal messages of withdrawal will not be accepted.
Please send your withdrawal letter / email to:
Withdrawal - Suburban Run@NE
Hivelocity Pte Ltd
27 Boon Tat Street
Singapore 069623
Or email to info@hivelocity.com.sg
What is the age limit for the Suburban Run @ North East?
Two-in-a-Team Category
10km - 17 years old as at 31 Dec 09
5km - 13 years old as at 31 Dec 09
2km -
Parent-Kid - No age limit
Siblings - 10 years old as at 31 Dec 09
Couples - 10 years old as at 31 Dec 09
Friends/Neighbours - 10 years old as at 31 Dec 09
Individual Category
10km - 17 years old as at 31 Dec 09
5km - 13 years old as at 31 Dec 09
Can I make changes to my personal particulars after submitting my registration?
Yes. You can by logging in to change your particulars with your userid and password or send us an email at info@hivelocity.com.sg
Participants will be unable to change their Race Category, Date of Birth, NRIC and gender
Can I change race categories after I have registered?
No.
Why is it that I have not received my confirmation slip despite registering and making payment?
There could be several reasons:
The email has been blocked by your mail server and/ or treated as Spam Your registration was not successful Error in your email address
Please check your registration status on the SubUrban Run web-site, reconfirm your email address and resend the confirmation slip through the online tracking system.
If all the above fails, please call our hotline at 6372 6388 and provide the following information:
Name NIRC/ Passport No. Race category
Please allow at least 3-5 working days for investigations.
Who is your payment gateway provider and how secure is it?
Direct Payment Solutions are pioneers of Payment and Billing systems; certified with seamless connectivity for settlement into every bank in Australia, Maybank Malaysia, all banks in New Zealand, Westpac Pacific Islands and Citibank in Singapore. DPS develops software which processes electronic transactions, in real time. Security and Infrastructure DPS have a dedicated development and data centre specially designed for payments processing. DPS are fully certified as Visa AIS and MasterCard SDP (PCI-DSS) compliant at processor level; using Ernst and Young Risk Management for quarterly scans on systems and full onsite audits, annually. DPS own all internal networking and security infrastructure; dual Host systems and cold stand-by at the IBM data centre, dual UPS, multi-ohm internet connectivity, failover switches and back up generators. We also have a host system based in Sydney for our Australian customers and a private GPRS network, in Australia and NZ, for wireless payment processing.
Why is there a password requested for my credit card (3D secure)?
As part of our payment gateway provider continuing efforts to promote best practice solutions, we are allowed to participate in the Verified by Visa and MasterCard's SecureCode schemes. These latest schemes will enhance these various features:Fraud reductionReduced liabilityReduced operational costsIncrease sales and marketing opportunities These schemes allow merchants' to prove to their potential customers that they are serious about protecting the identity and integrity of their customers' sensitive card details. In doing so, the merchant can potentially increase sales generated through their web services, by converting ‘window-shoppers' to ‘shoppers'.These schemes require the card holder to enter a password (only if the card holder is enrolled) as an additional step to entering their credit card number and expiry date that is verified by the issuing bank. Once the issuing bank has verified the password, the user is then redirected back to the merchant's web site.
CVC values are found on Visa and MasterCards. The CVC value is a four digit non-embossed number hat is on the back of a Visa and MasterCard. Please contact your bank for more details on your secure code.
Is the payment gateway secured?
DPS provides the website payment page with 128 bit encrypted (SSL) payment page.In view of a seamless registration experience, we have embedded the payment page into our registration page. There is no collection of credit details into Hivelocity and afflicted companies' databases. |
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